The 2014 busy autumn season has arrived. According to the marketing center, the autumn service work is done as a whole since Sept. 20, the work in all fields is carried on very smoothly, and the customers have a very positive response. 
       In comparing with spring service, autumn service has a longer range and period. All parts of the country are covered, the time is from 2nd half of September to the end of November. “Due to the continuing effect of long lasting rain, this winter wheat region has a shorter operation period, the effective period of service is shortened, which has a higher requirement on our service teams, therefore we have done much in guaranteeing the timely service” commented by the responsible leader of the marketing center.
       In order that the autumn service work can be done well in normal order and to establish the YTO brand image, promote the sales through service, the YTO marketing center has established the “2014 autumn service strategy program” since middle of August, the quick response service system, quick solution of customers’ complaints and emergency service systems are set up. The program requires that the service management section shall send people to remove the trouble in 1 hour after receiving customer’s service call; the customers’ complaints regarding product quality and services shall be quickly handled, quick handling comments shall be provided. Regarding the inefficient supply of warranty parts, the marketing center has taken “2014 autumn service warranty parts supply emergency solution” actions. To guarantee the well-going of after-sale service for the power shift tractors, the professional maintenance service team is organized, provide “baby-sitter” service for clients, the personnel sent are from the R&D Center, No. 3 Tractor Assembly Plant, Marketing Center, the special expertise, the interactive collaboration is exerted, all join hands to provide a perfect autumn service.The procurement center, No. 3 and 4 tractor assy plants all formulate emergency programs so as to provide a perfect autumn service. The procurement center has strengthened the spare parts in storage, No.3 and 4 plants have dispatched service teams to North and East China regions to satisfy the seasonal service demands. Meanwhile, production department of YTO GROUP organizes the routine meetings, all departments and business units will strengthen the correlation to each other, jointly solve the problems in autumn service.
       “Currently speaking the autumn service effect is quite positive, the existing 611 service station can cover all regions throughout China, and can satisfy the demands of customers. The work load undone per day is coming down since initiating the autumn service, the timely service is done much better than in spring, all these are inseparable from the unified efforts from all departments and all units, a double-fisting strategy is displayed.” according to the responsible leader of the marketing center.